Hello, I cancelled my internet roughly 4 days ago. I received an email to return the original CGN3 unit that was defective (and returned 5 months ago) instead of the CODA replacement unit that was in use recently. I dropped off the CODA model at Cana...
Hello. After 3 weeks of running smoothly, the modem bricked. To make things worse, this is the second modem that you sent me this month. The first model was a CGN3 with a broken coaxial port. The local Fido branches have no stock. If this happens aga...
Initially, I received a Hitron CGN3 with a damaged coaxial port which was rendered unusable. The replacement (sent by technical support) arrived today. Everything's running smoothly now thankfully. However, he didn't mention the return method for the...
Thanks for responding. I've already reached out to 2 reps via chat and they can't seem to decipher the circumstances properly. Last time I had to proceed with the escalation team to get the issues resolved (roughly 5 months ago). I would prefer a PM ...
