I'm a participant level 3
I'm a participant level 3
Member since September 2020
May 2021

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Hello, I cancelled my internet roughly 4 days ago. I received an email to return the original CGN3 unit that was defective (and returned 5 months ago) instead of the CODA replacement unit that was in use recently. I dropped off the CODA model at Cana...
Hello. After 3 weeks of running smoothly, the modem bricked. To make things worse, this is the second modem that you sent me this month. The first model was a CGN3 with a broken coaxial port. The local Fido branches have no stock. If this happens aga...
Initially, I received a Hitron CGN3 with a damaged coaxial port which was rendered unusable. The replacement (sent by technical support) arrived today. Everything's running smoothly now thankfully. However, he didn't mention the return method for the...