You have to first try the web site.If that fails (usually does), then you chat with ASKJACK then an agent and mention that you tried the web site and failed and that you'd like the $50 waived.That will fail too on the first bill, but you can now call...
I think he means the records (paper data) for the calls, i.e. what numbers he called and when as well as who called him and when. All this is used for billing too, so they are legally required to keep it.His question was how to get that info.