Fido

I ordered a sim card for my son 4 days ago but still haven't recieved a confirmation email. Hes checking the mailbox everyday as its his first phone.its not in my spam folder and no trace of my order on my account. i did do a screenshot of order.   

2 months ago i bought 3 phone lines over from rogers to fido. Since day 1 i  havent been able to get on the app  but i can sign in to the website. I am the account holder. The 2 other phone lines my son and husband CAN get on the app. I cannot. it al...