Fido

Woof2020

I recently switched two mobile phone plans on my account because my son and I needed newer phones. I found a pretty reasonable plan that allowed us to pay off the phones over a two-year contract. One of the phones was defective and Fido replaced it. ...

Woof2020

I've posted under General Support (New device plan shocker) and still haven't got a satisfactory solution despite hours of trying, plus additional time reaching out to this community's admins (one of who took my personal info, but never got back to m...

Woof2020

So I spoke to a supervisor finally, who offered to refund the huge amount I was owed back to my actual credit card and make a small compensation on one of our two lines. But when I saw the email after that call, it didn't appear to reflect the soluti...

Woof2020

So after more than 2 hours on hold (combined) I finally reached a lovely rep in Vancouver who opened two cases for me. She confirmed that this was a colossal screw up on Fido's part. I have been mistakenly charged more than $1100 and I have to wait f...

Woof2020

It seems they've simply charged me outright for the devices instead of adding them to be paid off over the course of the contract that I agreed to. No idea how or why this happened and I'm fed up waiting on hold. It's been more than two hours now and...

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New device plan shocker

Charged more than $1100 in error

Re: New device plan shocker

Re: New device plan shocker

Re: New device plan shocker