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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Fido does not have a formal complaint email address
To whom it may concern, On Sunday March 3, 2024, I entered the Fido store located at, 7 Oaks Mall, 31940 South Fraser Way Unit 18, Abbotsford, BC V2T 1V6and had one of the worst experiences of my life.When I entered, there were 2 visible customers a...
Resolved! Persistent Billing Issue - Unresolved Extra Charge Since August!
Hello fellow Fido customers,I'm reaching out to this community in sheer frustration and hope that sharing my experience might shed some light on an issue that's been plaguing me for months now.Since last August, my bill has been consistently higher b...
WiFi Calling with custom DNS
I am running at custom DNS that blocks ads on my phone. Will it cause me to incur roaming charges when placing calls with WiFi calling?
Billing issue
I have issue with my billing details and had contacted customer support and have filed complaint as well. I need support with resolution. Complaint number C196810640
Faulty charges on my account
I had 1000 international minutes and i did not used all of them. Upon checking, i had used 621 total minutes including Canadian calls. so simply, it is not even close to 1000. My case runs for almost 2 months. I talked to 8-9 customer representatives...
