Hi @FidoValerie , I understand that the policy that customers recieve a refund 6 weeks after the final invoice is issued is the norm-- but why not acknowledge this mishap on FIDO's side, and get ahead of the problem by encouraging your ex-customers t...
Exact same thing happened to me. I migrated to Rogers since they cancelled FidoHIS. After I activated the Rogers modem, I called Fido to ensure my account was 100% cancelled. They said they couldn't help me with anything on my account because it's "g...
Exact same thing happened to me. They said they couldn't help me with anything on my account because it's "greyed" out, yet still active. So they've flagged it to ensure it gets cancelled at some point...???? Anyways. I've received two bills since th...
