I'm sorry but you want be to reach out for the 3rd time for what exactly?? the first time and the 2nd time which got escalated were not enough to look into it?? this is unacceptable. i will give you guys one more week before i take a different appr...
add me to the list of wait upto 6 weeks. then, oh we will escalate, then oh it may take another 6 weeks etc... and apparently no one has gotten this gift card. everyone getting the same run around.
