Hi Saira, Thank you for your quick reply, but I do not agree that your front line representatives have any necessary tools to assist with customers. They have no authority to do anything but to confirm what the customer already knows. They have no au...
Hello Saira,Thank you for your concern. I have been with Fido for 18 years as a loyal customer. One of the reasons I have stayed with Fido is because of the customer service. There has been changes in your service that has really left a negative impr...
