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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Customer service not answering. Need to cancel or freeze my plan
I am currently not in the country and won't be back until May. I am not using my plan at all but I am unable to get in touch with the customer service team at all, and there is no way to freeze or cancel online. The BOT doesn't even let me get throug...
Terminate Service
Hi, I want to terminate my service. Please help.
Does Fido have a list of approved signal booster I can use at my camper.
I have a camper near Notre-Dame-du-Laus, Québec and If I stand on the west side of my deck I get 1 bar of Fido-Ext service, sometimes it flips to 4g. I was hoping that I could try a signal booster but I keep reading that some devices can cause inter...
Change name
I have legally changed my name, and i faxed my change name document to 18002196473 last week and still my name on the account showing the old name. could you please check
Unable to Contact Customer Service
Hi, I have tried calling Fido support for past hour and have received the same message along the lines of circumstances are out of fido's control and would have to call back later. Live Chat with a rep is unable to queue as well. Any idea when custom...
