OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
What is going on with the lack of info when it comes to my iPhone 13 ?
I ordered the pro max on the 26th of September. Yet to receive a shipping update. Customer service reps apparently don't know ANYTHING. This is ridiculous because I was charged right away but fido can't even give me a date to expect shipping? What a ...
Brightstar or Likewize messed my account totally
I reported my lost device to Brightstar before and they sent me another one after around a week and a half, now I lost my phone again but I figured out, Brightstar didn't change my new phone IMEI on the system. As per the new phone doesn't exist and ...
Cannot make or receive calls, but can text & used data
Yesterday I received a sim from one of your stores. It took a while for the SIM to work on my Samsung Galaxy S8, but when I left the store I was able to recieve/send texts and use LTE/+ data. It was only when I got home that I realised I cannot make ...
Resolved! Unable to Call and receive on FIDO mobile services
Since morning, unable to call outgoing and receive any on my FIDO mobile iPhone7. At present on call with customer support, they are raising tickets and transferring to technical support.
Terrible phone
Good afternoon, I was previous long standing customer of Rogers, spanning over 20 years, however a few years ago I transferred my cellular service to Telus due to a plan I was being offered and Rogers could not match. Earlier this year I came across ...
