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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 188760 Views
  • 63 replies
  • 22 likes

Upgrade pending

I ordered 2 new phones last week, both pixels. My wife phone came today, mine still says upgrading pending and theres no record on my account of a phone upgrade order. What's up? 

schraminvan by • I'm a participant level 1
  • 2241 Views
  • 8 replies
  • 0 likes

Resolved! Converting my prepaid sim into an Esim.

I recently obtained the S22 ultra. I called fido customer care to find out of I could convert my prepaid sim into an esim and be transferred to their prepaid department.  The prepaid department indicated that it was possible to convert my prepaid sim...

Redonis by • I'm a participant level 1
  • 2133 Views
  • 2 replies
  • 0 likes

Resolved! Unlocking my phone

Hi there,Bought my previous Fido phone (LG G6) from Costco back in April 2017. Knowing that starting December 2017 all phones sold in Canada are unlocked, I suspect my phone is locked. Here are my questions:1) Tried to see if my phone is locked/unloc...

ryeung by • I'm a contributor level 1
  • 693 Views
  • 1 replies
  • 0 likes

Resolved! 60 cents anytime plan

Hi there, I have two issues and 1 question:  Issue #1 : I am on the 60 cents anytime plan, but the features listed say 40 cents for calls and texts....But I am being charged 60 cents.  The feautures shown on my account page are incorrect and misleadi...

julika1 by • I'm a participant level 1
  • 1018 Views
  • 2 replies
  • 0 likes
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