General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Confused by reprsentatives

Its been for 2 years since I had a new phone and plan so I was thinking to get a new device and new plan. I called Fido and I asked the cheapest plan. A representative told me 6GB $45 also there is 4GB/ $25, and there is 25GB / $50 for the royal cust...

website upgrade issue

When i am upgrading my phone to an iphone 12 max pro, i am not getting the option to change my plan to the 10 GB for 50$ promo, also it says the phone will be 796 upfront and 33.5 monthly which is what i want but when i chose to move forward the only...