Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
ABSOLUTELY AWFUL CUSTOMER SERVICE
Logged in to my account today to look over upgrading a phone. Last week there were several with a 0$$ down. Today there are none. So I "asked Jack" the dog. What a useless exercise. Eventually got to a human (I think). I explained the above and was a...
Horrible customer service
I need to share may 6,2021 Steve was the representative I've never been treated with such disrespect in my 30 years of fido loyalty. He yelled at me, did not help my situation and was horrible.9pm call. May7,2021 Carol went above and beyond was amazi...
Resolve a billing issue
Recently I have a very bad experience with Fido customer service, had three chats and one call over the last month but still my bill is not corrected. The issue is actually straightforward: I've ordered CPO device and Fido charged me with new devic...
Mobile Bill (A betrayal)
Recently, Fido betrayed my trust when they offered to waive the balance off my phone if I upgraded. This was given to me online at end of March and the beginning of April. I went to best buy and was offered the same as the employee checked on his com...
Can't send text message
I can't send message out since this afternoon, but still can make phone calls and use data.
