Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Payment due notifications
Why do I keep getting text messages that my bill is due 5 days after, I've made a payment on the fido account app? Then I get late fee charges!?? I've been paying my bill on the 20th of each month and I continue to get messages from fido saying it's ...
what is wrong with Fido? why is there website Always unavailable?
what is wrong with Fido? why is there website Always unavailable? why do the customer service reps not read teh notes on your file? why is this company so bad?
Using Fido Codes while travelling
Hi, If I dial a code to enable a service such as call forwarding while i'm travelling will that trigger Fido Roam?So for example, if I dial the following code while traveling "*21*(10-digit phone number)# Send", will that be considered like sending a...
Resolved! Cancel Device protection
I would like to can cel my device protection but I'm not sure how if someone could help me
Fido is overcharging and the rude customer service agent
Fido is probably the worse company. They charged me a hefty amount of 493$ dollar for just 16 days whereas the plan was just for 15$. They say something over the call but in reality the plan is different. When I complained about it, the customer serv...
