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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23606 Views
  • 0 replies
  • 8 likes

Resolved! ID's refused

I renewed my contract over the phone and the next day I went to pick up the phone at a Fido location... to which they needed an ID... I gave my medicare card and SIN card... which are the top government provincial IDs... accepted in any and every off...

mandy02 by I'm a participant level 1
  • 19617 Views
  • 11 replies
  • 0 likes

Resolved! roaming charges and how to disable roaming

hello,currently, I am out of Canada, I want to know how I can stop fido roaming,when I left Canada I activated wifi calling and put my phone on the airplane phone. but after coming to my home country I switched my sim card with a local card and put m...

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krushna_modi by I'm a participant level 1
  • 6811 Views
  • 9 replies
  • 1 likes

Online order xpress curbside pick up

Hi, I made an online plan change and a device upgrade. My order went through and I received an email comfirming that. I opted to have the device picked up at one of the stores near me ( advertised as same day pick up), but 5 days later and I have not...

hulop by I'm a participant level 2
  • 2652 Views
  • 4 replies
  • 0 likes