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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Terrible Service Levels and Support
I've only been with Fido a few days and so far I view the service levels and support as abhorrent.1) Fido call centre does not adhere to the business hours advertised on their website2) When attempting to reach call centre in the middle of the day, c...
Resolved! Escalation for Billing Issue
Hi, I've got a billing issue with Fido and have lodged a complaint. Is there an escalation process? I could'nt find anything on their website. Thanks
Cancel port?
How are you supposed to cancel a port in? I tried to port my number into Fido 5 days ago ime # was supposedly wrong, can't get anyone on chat and I've waited on the phone for hours multiple times. WTF is with this company?
Fido Customer Service is Unbelievably Bad!
I can't even change providers because I can never reach an agent!! I have tried the chat and they say "all their live agents are assisting others". When I call, I sit on the phone for 30-45 minutes and no one ever picks up. I am so fed up with Fido....
Account suspended without notice
Hi my account was suspended and I was trying to contact the customer service and couldn't contact them. My account has been suspended without any notice and reason, now i can't contact or receive calls from any one. I am not satisfied with the respon...
