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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23609 Views
  • 0 replies
  • 8 likes

Refund Probelm

I suspended my Fido service since Dec, and I paid for that whole month as well.  Fido sent me the bill to show they will refund me the payment of around 43.36 dollars after Jan. But it's been 2 months now that I haven't received anything yet, will th...

Angela0327 by I'm a participant level 2
  • 223 Views
  • 3 replies
  • 0 likes

Resolved! Cancellation Refund

Hello, I cancelled my services almost 2 months ago and I have yet to receive a refund for that. How long does it take to process? I used my credit card to pay for the services. Will the refund be credited back on my credit card or will I receive a ch...

acrdn2tc by I'm a participant level 1
  • 636 Views
  • 3 replies
  • 0 likes

Resolved! Reporting MMS to 7726 fails. What works?

Spam SMS can be forwarded to 7726 and Fido does whatever they do to prevent spam. Attempting to forward spam MMS to 7726 fails. What is the correct way to report and suppress spam MMS? Thanks!

tarverator by I'm a contributor level 2
  • 3736 Views
  • 9 replies
  • 0 likes