General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

New customer but already over my monthly data usage by 133GB

Good afternoon. I'm not sure if this is the correct space for this, but I just signed up for Fido less than 2 days ago. My monthly plan includes unlimited text and calling with 30 GB of data. Yesterday afternoon (less than 24 hours after signing up) ...

Resolved! Fido Service Issues

Anyone having issues where signal is strong but for some reason the other side stops hearing you even though you continue to speak; yet no interuption on hearing them? Or where you or the otherside seems to blip in and out so you miss portions of th...

Wrong Charge Amount. Talked on chat and got charged even more now.

It has been a really terrible journey with Fido in the past few months. I purchased a new iPhone with Fido. The agent promised me around $42 per month for the financing ($24 discount) + $55 for 30GB with $5 discount for 24 months. All $24 and $5 are ...