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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Negative balance
Good afternoon. Can you please advise me, I can't understand why my balance is minus 177 dollars? I have deposited several times but my balance is negative all the time. Thank you.
Surveying deceased customers
Why on earth would Fido send a survey to my deceased wife asking her why her service was cancelled. When I cancelled her line last week, I explained why the line was being cancelled. Surely Fido/Rogers could come up with a mechanism to make sure that...
International bank double authentication SMS and calls not received
I have an account in a european bank. They use to send me SMS for double athentication, which was working fine until it just didn't (like last year maybe). Then they changed it to receiving automatic calls instead of SMS, which was then working fine,...
Resolved! How do you pay a phone bill with a negative value?
I recently bought a new phone and got a $60 credit for the first month. At first, my next bill was $56.50, but when I went to pay it a few days later I saw the value had changed to -$3.50. When I try to pay the bill, it will not allow me because it i...
Charged amount not the same as agreed upon
I was told some amount before activating the new lines... My bill is different than what I was told... Customer care said I can't do you have to pay... no one is there to help or find the recordings on what was promised... poor transparency n thief a...
