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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Getting charged for a service I am not even receiving SCAMMING WINBACK TEAM.
Why am I getting charged for a service I am not using? Why is it every support agent on here lies to me about my plan not being active??? I cancel my plan then some scamming winback phone center employee from fido reactiaves my plan and now I am gett...
Resolved! Can I avoid roaming charges if I disable or remove Fido SIM?
Will be heading to the US soon, and we plan to use 1 Fido phone with Roam-Like-Home enabled but for the other 3 Fido phones, we would like to completely avoid any roaming charges. I called Fido support and was told that if I disable the Fido SIM or e...
Resolved! Filing a complaint
Hello all, does anyone know how to file an actual complaint? I have gone around in circles on the website and when you click to escalate or send an email to the office of the president it just brings you back to the same page and vice versa. I have ...
Why the recent increase in monthly base charge?
It is a sign of Fido's disregard of customers that we have to post concerns on a public forum. Why can't Fido take some of its revenue to hire someone to deal with customers? My concern: how did my monthly rate go from $39 to $48 only a few months a...
Fido Billing Errors
It depends on the agent. I spoke with customer service on Mar 6, 2024, asking him to correct Fido's billing errors (Fido asked to pay $105.20 which should be $32.77) on the FIRST invoice for both my wife's account and my account. He was NOT intereste...
