Spoke with Technical support. The issue is known and, as expected, is related to Hitron modem software. It has been raised with the manufacturer but there is no resolution in sight. Do you know if Fido offers another type of modem, if the customer as...
Hello.From the fact the issue has been raised by multiple customers, and is not solved after 1 year, makes me doubt technical support would be able to help.Nevertheless I will try...At the end I am paying the modem rental to Fido not to Hitron, so Fi...
I have the same issue. Any resolution since April 2020, when it was first reported ? The modem is provided by Fido/Rogers, and I am paying Fido/Rogers monthly to support the service. I am not sure why we (not Fido/Rogers) should contact directlly Hi...
