Fido seems to have droped their customer service edge. I call today because they added a late charge of a 1.22$ to my bill. it was due on the 2nd and i paid it on the 6th ( my mistake but completely forgot). Call the fido customer service and the r...
Thanks Fido Online team. I do understand the limitation of the system. Will follow the escalation procedure from your website. https://www.fido.ca/consumer/share-a-concern Stay safe.
FIdo is hilarious, 3 more people on persnal message and same thing, we can't revert the charge....so why waste more of my time? I am really curious as to why Fido's customer service has gone so poor? Anyone else has experienced this with them lately...
Hi Phillip thansk for the reply. it's more a question of principle than the actual dollar amount. feel free to PM me. Thanks! if your phone support was as friendly as this there would be non issues with Fido. They should learn from you guys!
