Have you recently changed your plan? Could there be any reason for an accidental switch to the regular voicemail? Call Fido and see what's up. This has happened to me before and the reason was because I had changed my lan and the VVM somehow got repl...
I have to agree as well. I did my homework BEFORE I reserved a phone, and kept in constant contact with Fido about the details and about the cost of the phone. I knew I wasn't eligible until Feb. 2013, and, if you are set up online, it shows you when...
If you don't feel like waiting any longer, as you stated you don't have a working phone, call Future Shop and Best Buy, they should have some there. Some of the other smaller retailers like WirelessWave and TBooth might have some as well.