We should not have to waste hours and hours just to solve a cell phone plan issue. In my opinion. You're right about calling back until you find an agent who can't think past the black and white....and the script sitting in front of them.
Don't wait. Just contact the ccts. They just keep doing anything they can to upsell without regard to their impossible to comprehend documents and explanations.
Exactly. So confusing no one has a clue what or when they're being charged. Clearly or there wouldn't be so many people with overages asking for clarification. It's sketchy to say the least.
My teens have a 100 minute plan for emergency usage and it is very confusing when you can use the phone and which minutes are billable and which are included it is a virtual nightmare without a way to notify is something goes wrong. Intentionally dif...
There's no good valid reason for allowing a customer to go over their limits for minutes without any notification. Particularly if the amount is large. Every other provider I've had let's me know when I get close to using all the minutes. They do thi...
