Fido

But in my case, I was not sent an email about add-on expiry. In fact, add on was not supposed to be expired, as per my plan. I wish what you are saying would have been the reality.

I was fortunate enough to get the refund of long distance charges after raising it with CCTS. I hope this helps. 

Hi @ksk1989 I have raised complaints with CCTS and also posted a tweet about it. https://twitter.com/bharatdodeja/status/1406370730812403713 I hope someone at Fido really cares about their customers and provide help. 

I have the same issue. Charged for $742 for 495 mins. Nowhere it was mentioned in my plan or agreement that it will end after 24 months. Please suggest where to raise the despute. Because the customer care says go to store and get it resolved. I am s...