Try to clear your Browser Cache or go download Fido app on your phone and top up through the app.Another method is to go contact with moderator or Fido solutions on Twitter, Facebook.
I find the issue that your signal is weak in Port Perry. It shows that there is just one Rogers tower nearby but bell got 3 towers in the town core. You can try to switch your network to Fido-EXT in order to use Bell's tower. But keep in mind, when ...
Please go to a Fido store nearby you. Or check your email (spam inbox) for your order information because probably your email server detected it as a spam email.