I'm using the iOS app, and yes, the latest version: 3.2.5 (1) Perhaps it has something to do with the email login being associated with a prepaid account as well? When the account login was set up, I recall a technical limitation on the backend meant...
Hey Amanda! I'm logging on using my email address, and the issue is present on both wifi and the Fido network. Uninstalling and reinstalling the app also does not resolve the issue. Cheers!