Fido

JMM1

Hi, I just woke up and saw that I received a verification code yesterday at 22:50, when I was already sleeping, from 3993. The code is 7 digits long. Where can I check if there has been some unauthorized activity on my account? Can this code be just ...

JMM1

Hi, I just went to a Fido store near my place to ask for a SIM duplicate because I have a new phone and the old SIM card was too big. 5 minutes later, without showing any ID whatsoever, I have the new SIM card. No wonder sim swapping is a problem. If...

JMM1

Hi @FidoJulien Thanks for your reply. I haven't received any private message yet, though.

JMM1

"In this case, you were in possession of your SIM card and the account and phone number were transferred to another SIM which remains in your possession" How did they know that my SIM card was in my posession? No one checked. Even if I present a SIM ...

JMM1

Hi, Yes, I understand what you mean. However, my new SIM was activated at the store by the employee, no ID verification done, and I was using it immediately.

Fido

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Unrequested verification code from 3993

No ID check when asking for a SIM duplicate

Re: No ID check when asking for a SIM duplicate

Re: No ID check when asking for a SIM duplicate

Re: No ID check when asking for a SIM duplicate