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Constant disconnecting

by I'm a Participant Level 2 Dtk3 in Fido Home Internet
April
April
We have the 75 download speed package since beginning of March ish.   As of the last few days the internet connecting keeps dropping, sometimes reconnects on its own and sometimes requires a h...
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  • Constant disconnects

Modem change

by I'm a Participant Level 1 Mike911 in Fido Home Internet
a month ago
a month ago
Are you able to change to your own personal modem instead of a Fido modem

suspending internet account

by I'm a Participant Level 1 jan78 in Fido Home Internet
March
March
I will be travelling overseas for a two month period. Is there a way to suspend internet service during this period?? Jan75

Will a New Router help with multiple devices and s...

by I'm a Participant Level 1 buzz1947 in Fido Home Internet
March
March
I've been a Fido customer for years and we have slowly been adding more and more devices to our wifi network. During that time he internet seems to be getting slower and more unstable. Between phones...

fido router security doesn't work

by I'm a Participant Level 1 fxz113 in Fido Home Internet
a month ago
a month ago
I setup a parental control for time, etc., Was working good until about one month ago. Suddenly all block sites are no longer blocked anymore. Today, I try to block one device, but unfortunately the ...

CODA-4582-U (1A) update

by I'm a Participant Level 1 manskash in Fido Home Internet
March
March
Model CODA-4582-U (1A) Software Version 7.2.4.1.4b15   is there an update? how can we get it?

Charged wifi modem rental despite service cancelle...

by I'm a Participant Level 2 kats44 in Fido Home Internet
March
March
I cancelled my service on March 20, which is the end of my billing cycle and I never have carry forward balances. Returned the modem on March 21. Got Canada post confirmation that modem has been succ...

Multiple intermittent connection drops

by I'm a Participant Level 2 Alex-O in Fido Home Internet
April
1 Like
April
1 Like
I am experiencing multiple connection drops  on a daily basis.  Some are brief, lasting seconds, others last minutes, and some require me to recycle power to the modem. This is very annoyi...

Slow or no 5G

by I'm a Participant Level 2 SG1953 in Fido Home Internet
March
March
My internet kept cutting out and the modem would sit trying to connect. Fido sent rogers tech out today who replaced my modem and left before it was up and running.   This newer one has b...

increase WIFI coverage area - Boost WIFI signal

by I'm a Participant Level 1 gilsophie in Fido Home Internet
March
March
Hi, we have a very weak wifi signal, and in some areas on the home litterally no wifi. In the photo is the router we have from Fido. Can anyone receommend or advise on ways / additional equipment to ...
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