Hello,
Since the recent announcement of Fido discontinuing their service in May, I have switched to another provider. For over a week, I have tried cancelling the internet services I currently have with Fido and I cannot seem to do this at all. My bill recently increased as well.
When I call, I am on hold for an hour. I get ahold of someone and they try and sell me Rogers promos that I don't want and then say they can't help wuth cancellations and transfer me again and the cycle repeats. Its is infuriating. All I want to do is cancel. I am currently on the hold...its been two and half hours now, three agents later.
Apparently, I have no recourse. I try AskJack, emailing CRTCC, calling at different times etc. No luck. Do they just want our money until the end?
Anyone else in this boat?
