Reporting a stolen/lost phone. IMEI?

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I'm a Participant Level 1 Steph1611
I'm a Participant Level 1

Reporting a stolen/lost phone. IMEI?

Hi there I need to report a phone stolen but the costumer service is closed now. I would like to avoid a high phone bill and need to disconnect the phone asap pls 

 

 

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Re: Reporting a stolen/lost phone. IMEI?

Hey @Steph1611,

Welcome to the Community.

I'm sorry to learn about your phone. You can report a phone lost or stolen by logging into My Account and selecting the following options:

 

Services > Mobile > Select your phone number > Scroll to the bottom right > Click on ``Report Lost/Stolen Phone``

 

You can also do this by calling our IVR system from another Fido phone and following these prompts.

611, #3 + #3 + #1

 

For this time here, I'll send you a PM right now so we can take a look into this together. Smiley

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Re: Reporting a stolen/lost phone. IMEI?

Hey @Steph1611,

Welcome to the Community.

I'm sorry to learn about your phone. You can report a phone lost or stolen by logging into My Account and selecting the following options:

 

Services > Mobile > Select your phone number > Scroll to the bottom right > Click on ``Report Lost/Stolen Phone``

 

You can also do this by calling our IVR system from another Fido phone and following these prompts.

611, #3 + #3 + #1

 

For this time here, I'll send you a PM right now so we can take a look into this together. Smiley



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