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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Activity in Fido Community
Stay on the current BYOP plan and purchase a new phone.
I have a 20GB Talk & Text - BYOP plan with a 200 International LD Minutes add-on. I ordered a new phone while keeping my current plan. Here is the cart summary: After I ordered I got the following email:What will my final monthly fee be?
Re: Incorrect Service Charges & Misleading Information
Hello Lovepreet3250, Welcome to the community! Sorry to hear of your situation. However, you should note the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would...
Incorrect Service Charges & Misleading Information
Dear Fido Customer Support,I received a call from a Fido agent in December who offered me a $39 plan with a $10 discount and an additional $10 discount. To ensure clarity, I specifically asked twice—on the same day and again the next day—whether ther...
Resolved! Re: Is it a Fido scam?
Same thing happened to me, they made me order the Iphone 16 Pro then kept on asking questions till the point where I told them I was sceptical and would call fido to verify this promotion. I called Fido and they told me its a scam.
Re: Lost sim
Hello Micaella, Welcome to the community! Sorry to hear you've lost your SIM card. I assume the same number to which you refer is your phone number? If that is the case, then yes, the physical SIM and/or eSIM only identifies the device to the...
Latest from our Blog
FIDO YEAR END WRAP CONTEST 2023 WINNERS
Hi @Community, We wrapped 2023 with an awesome exclusive contest available to select customers as a thank you for another year together! Now, it's time to celebrate the lucky winners of a $500 ...
Introducing the Samsung Galaxy S24 Series
Hey Community, Exciting news! Samsung just announced their new Galaxy S24 series, and you can secure yours by pre-ordering on fido.ca. Mark your calendars for the official launch on January 31! ...
Happy Diwali! Enter for a chance to win a $5,000 travel voucher!
The joyous festival Diwali is here to light everyone up and Fido is here for it! Have you seen our latest Diwali spot? Check it out here: We understand that special times like these deserve mo...
Fido XTRA’s Decathlon Contest
Prizes to stay active this fall Make the most of your autumn activities! Get a chance to instantly win 1 of ten (10) $200 Decathlon eGift Cards. At Decathlon, you’ll find everything you need to...
