Are you receiving scam text messages? Here are 6 things to look out for

by Community Specialist ‎08-30-2016 11:49 AM - edited ‎08-30-2016 12:05 PM (14,618 Views)

SMS Spam B.png

 

Hey Community!

 

Getting tired of those pesky scam text messages filled with nonsense and malicious intent? We call that Smishing (sms + fishing), and just like you, we’re getting pretty fed up with it.

 

Smishers use text messages to scam you into giving up your personal or financial information, usually by inviting you to a visit a website or call a phone number. These can be difficult to identify given how little text there is, but if you take a closer look it’s easier to detect the deception.

 

Here are some tips to avoid being duped by these jerks:

 

  1. Be wary of requests for personal information

If you get a text that states “this is from Fido Your account has been compromised, click here to confirm your information”, it’s a scam. We don’t do that.

Most legit businesses don’t use emails, SMS or pop-ups when gathering personal information. And they won’t direct you to a shady URL to enter your personal info, either.

 

  1. Watch for alarmists

If you get offered lottery-sized payouts for a little bit of information, or you’re told that babies or puppies are going to suffer if you don’t share your information, it’s a scam.

 

  1. Look for typos in URLs or email addresses

Scam artists will often register domains with minor variations on actual domain names, like www.ffido.ca.

Take your time to read the SMS so you detect the deceptive tactics.

 

  1. Look for the “s”

When you see “https” in front of a URL, you know it’s secure. Don’t see the “s”? Don’t submit.

 

  1. Stay informed

Learn more about detecting fraud and keeping yourself and friends aware. Here are some sites to check out:

 

  1. Who’s it coming from?

When Fido sends you a text, it will be from a 4 or 5 digit short code and not from a normal 10 digit phone number. If you get one from a number like 587-123-4567, it’s not us.

 

Have any other tips? Please share them in the comments bellow, and don’t forget to share this article. If you're receiving these types of message, please share them on this thread started by @Cawtau.

 

Check out this page to read up on other types of scams. Gotta be in the know!

 

Cheers!

 

-FidoStephane

Comments
MVP
MVP

That is great advice, thank you FidoStephane for the advice. I also have one piece of advice to add to that. If someone gets an unsolicit phone call or text message from a possible Smishing or Fishing or Telemarketer, or Fraudster, try NOT to post the telephone number publically. A lot of people Post the numbers they receive in other posts on this very forums and I think it could be very bad and breaching peoples personal privacy.

 

You need to be aware that the con-artists are disguising their phone number and the number displayed on your phone may actually belong to an innocent Fido customer who has no idea that their number is being used.  What I want to avoid is having angry people who read the post and then happen to Call or Text the number that was posted publically and start bad mouthing the person, who probably has no idea what you are talking about.  If that was my number someone posted and said they are receiving annoying texts from I'd be pist. First because I know I would not do sucha thing, and secondly, I would not want people to read the number and call back and harass me for something I have no idea about.

 

Community Specialist
Community Specialist

Excellent advice Paolo! Thanks! 

I’m a recruit razzda
I’m a recruit

terrifc advice but useless, please employ your massive resources to PREVENT the texts from entering the system!

Moderator
Moderator

Welcome to the community @razzda!

 

We do have a team that works on making sure the texts don't reach our customers but it can be a bit tricky due to several aspects ( number changes, link changes, etc ).

 

The tips and tricks we gave can also be applied to any other spam you get. As always, the most important part is to be informed, alert and vigilant. Smiley Happy

I’m an enthusiast Roman3
I’m an enthusiast

I'm receiving unsolicited text messages on my iPhone. The "block this number" setting in my Messages app seems to be disabled somehow by this poster; it will not work. Apple Customer Service tells me I need to ask my service provider to make the blockage work. Please advise. 

Moderator
Moderator

Welcome to the community @Roman3! Smiley Happy

 

This is the first time I hear about this issue. The block is made on the phone itself so you shouldn't need an approval from us. Does the feature work with other numbers?

I’m an enthusiast Roman3
I’m an enthusiast

@FidoTerry, the block feature in my app works with all undesireable numbers, except from this one particular sender. The only way I can get rid of their message is by manually deleting it every time I get one.  

Moderator
Moderator

Hey @Roman3

 

Is the message coming from a a 10 digit phone number or from a short code number? 

I’m an enthusiast Roman3
I’m an enthusiast

@FidoMegan, I deleted manually the latest message some days ago, so I cannot check its fomat directly. If memory serves, it was a 10-digit number. When I went to my Settings and entered that number for blocking, in the same way as I had previously done (successfully) for unsolicited messages from other sources, my entering it had no effect. 

 

Moderator
Moderator

@Roman3 since the message is now deleted, we won't be able to troubleshoot the issue. If you see any more examples of this, let us know and we'll look into it. Smiley Happy

I’m an amateur CPrime
I’m an amateur

Really good advice. Appreciate the share! Some scams are very convincing and take a sharp eye to spot! Typos are the best one to look for😁

I’m an enthusiast Roman3
I’m an enthusiast

@FidoTerry here is the number of the party that I wish to block in my messages app: (305) 050 01. He/it has sent a new message. Can you help with this?

Moderator
Moderator

Hey Roman3!

 

Please forward the SMS to 7726 (SPAM), to register it for investigation and blocking from our network. (This can be done on most devices by opening the message, pressing and holding the body of the message, then press the forward button and send to 7726).