I'm disappointed that Fido was not able to offer a competitive lower cost option to long time customers. My "offers" are aways 25% to 50% more than my current plan. I understand cost of things go up with time - so I keep my comparables to market rate plans at competitors. I've been a customer since 2016, today was my third round in the past few years with the Fido loyalty department asking for a lower rate.
- Current plan is byop 10Gb $44, I asked for any lower cost options
- Lowest cost offer from loyalty department was 70gb for $45
- I indicated that I would like to cancel account at the end of my bill cycle
- Loyalty rep confirmed I'm on the lowest possible option already and to check back on my last day to see if offers have changed.
- I'll be gone in 2 days otherwise
I think I'll go for a new number and a fresh activation at a competitor, might as well get a new activation offer if I'm loosing my 8 years of brand loyalty anyway.
