Have not received shipment email

[ariereb]

Hi, I bought a new data plan (not with a phone) and I still have not recieved a shipment email after almost 4 days. Just wondering if this is normal? 

When I check my account it says that there are no active orders. Very confused. 

Thanks! 

[KAPABLE-K · Accepted solution]

Hello @ariereb,

Welcome to the community!

You will only get the shipment email once the SIM card has been shipped you should also check your spam/junk folder, if you do not see any orders then I would suggest you contact customer service and they can look into your account further and better assist you.