It took Fido about a month to replace my lost SIM card, while Fido charged me for this month. I succeded to get a new SIM card only after visiting several Fido stores in Toronto. I found that not all Fido stores are able to do this. The staff in some...
Just to avoid any misunderstanding. It is not my goal to convince the FIDO staff members that it is inacceptable that: (a) a customer is unable to get a new SIM card by mail for 1 month, while the new SIM card is expected to be shipped within 3-5 bus...
First, while "Generally, it takes 3 to 5 business days for a new SIM to be shipped", the new SIM card has never been shipped, so that I had to get a new one in a store on Oct 31, while the order was placed on Oct 8.As of "We can confirm that the stor...
One more comment. If, as a FIDO member, you respond to my concerns, I would appreciate if you read what I write first. This is is just to avoid senseless responses.
Hello,I do not understand what you mean. I do not need to purchase a new SIM card. I have already gotten my replacement SIM card, and my question/concern was why it has taken FIDO so long (about a month) to issue a replacement card (while this should...
Hello,My son is the principal (level 1) account holder. He lives in Montreal. The SIM card (that was reported lost on October 8, 2023) was in my name. I live in Toronto. My son reported the case on October 8 and was told that the new SIM card with th...
