Hello,
I have previously been using the My Account app without issue. However, when trying to access the app today, it requests that i get another authorisation code. I'm using the same phone, nothing else has changed. When I enter my phone numbe...
Hello,
What are these Fido codes for? Are the used to verify access to my account? If so, was someone trying to access my account since I never requested the codes?
Cheers
Hello,
Currently, both My Account via computer and the App show my usage updated 12 hours ago. My App is version 3.3.3.4 (1212) for android. Is it available for android? I have tried with data as well as via Wifi and I have never seen any Real-ti...
Hello Community!
The CRTC has decided (finally!!) to put an end to locked devices and unlocking fees! As of December 1, 2017, all individual and small business wireless service customers will have the right to have their cellphones and other mobi...
Hello,
I hope I do not offend anyone on either forum by asking, but how difficult would it be to combine the communities? I'm sure both communities have many of the same or similar concerns. The technology is there to translate. Having a single t...
Hello Cindy22,
Welcome to the community!
Sorry to hear you've been having a difficult time obtaining a new Home Phone device for your parents. I understand you have attempted to call, however, what number did you use? As far as I can tell, th...
Hello Kellyhouse,
Welcome to the community!
Sorry to hear you son's phone was stolen and your ensuing situation. Unfortunately, we would not know why they decided to deny the claim.
@kellyhouse wrote:
....Which is worth about $450....
Ho...
Hello Kathleenm,
Welcome to the community!
Original_Lucy made some good suggestions below regarding obtaining an International eSIM. Choosing to travel with an International SIM or local SIM (eSIM or physical) or roam with their home provider...
Hello Srinif1do,
I understand it's frustrating not being able to avail of an offer available to one of your other lines. However, certain promotional and loyalty offers are exclusive to the line and not necessarily to the entire account. I think ...
Hello BryanMin,
If you were not aware, you should note that this is the community forum and not intended as a venue for customer services. We do not have access to customers' accounts. We would only be able to offer assistance to generalised quer...