Hello,
I have previously been using the My Account app without issue. However, when trying to access the app today, it requests that i get another authorisation code. I'm using the same phone, nothing else has changed. When I enter my phone numbe...
Hello,
What are these Fido codes for? Are the used to verify access to my account? If so, was someone trying to access my account since I never requested the codes?
Cheers
Hello,
Currently, both My Account via computer and the App show my usage updated 12 hours ago. My App is version 3.3.3.4 (1212) for android. Is it available for android? I have tried with data as well as via Wifi and I have never seen any Real-ti...
Hello Community!
The CRTC has decided (finally!!) to put an end to locked devices and unlocking fees! As of December 1, 2017, all individual and small business wireless service customers will have the right to have their cellphones and other mobi...
Hello,
I hope I do not offend anyone on either forum by asking, but how difficult would it be to combine the communities? I'm sure both communities have many of the same or similar concerns. The technology is there to translate. Having a single t...
Hello Kengchi,
Welcome to the community!
Firstly, merely receiving the Welcome Abroad message does not necessarily mean she has incurred roaming charges. I was able to confirm that to be true here. The Fido Roam charge incurs when devices use...
Salut Stetou,
Bienvenue dans la communauté !
Malheureusement, je ne pense pas que la notification de l'utilisation excessive des minutes mobiles soit une fonctionnalité proposée. Il a toujours été de la responsabilité des clients de surveiller ...
Salut Nat79,
Bienvenue dans la communauté !
Tout d’abord, sachez que Fido dispose également d’un forum en français. Cependant, depuis que vous avez posté sur ce forum, je continue en anglais.
If you wished to submit a formal complaint, yo...
Hello Muskaandhillon,
Welcome to the community!
Sorry to hear you've incurred unexpected long-distance charges. I understand your services include the 1000 International promotional add-on. However, you should note that those minutes are only...
Hello Mill1234,
Welcome to the community!
As mens mentioned in my post below, the message you received is most definitely a SCAM. Had you forwarded the message to 7726? Was there anything else for which you would like assistance?
Hope this ...