Hello,
I have previously been using the My Account app without issue. However, when trying to access the app today, it requests that i get another authorisation code. I'm using the same phone, nothing else has changed. When I enter my phone numbe...
Hello,
What are these Fido codes for? Are the used to verify access to my account? If so, was someone trying to access my account since I never requested the codes?
Cheers
Hello,
Currently, both My Account via computer and the App show my usage updated 12 hours ago. My App is version 3.3.3.4 (1212) for android. Is it available for android? I have tried with data as well as via Wifi and I have never seen any Real-ti...
Hello Community!
The CRTC has decided (finally!!) to put an end to locked devices and unlocking fees! As of December 1, 2017, all individual and small business wireless service customers will have the right to have their cellphones and other mobi...
Hello,
I hope I do not offend anyone on either forum by asking, but how difficult would it be to combine the communities? I'm sure both communities have many of the same or similar concerns. The technology is there to translate. Having a single t...
Hello Kcasucci,
Welcome to the community!
I understand you received an email notification indicating your son's device is roaming. You should note that merely receiving that Welcome Abroad message does not necessarily mean that his device had u...
Hello again,
Fair enough. Unfortunately, I don't believe Fido offers customer service via email. In addition, they appear to have removed their social media venues from their contact page.
Regrettably, I'm not aware of any other means of con...
Hello Goel18,
Welcome to the community!
Sorry to hear you're having a difficult time reaching customer service. I understand the new system is not ideal. That said, is your phone set to block Unknown callers or to block SPAM/SCAM calls? If it i...
Hello FidoVan,
@FidoVan wrote:
...We have a number you can dial from oversea which is free of charge as long as you dial it from your Fido device: 1-514-925-4590.
Could you please confirm that dialling that From Abroad number from a Fido device ...
Hello JuliaT,
Welcome to the community!
I understand you have not found my previous replies helpful so I'll keep this brief. What is considered a solution would be in the eye of the beholder. Judging by your other post:
@JuliaT wrote:
Bro, ju...
