Showing results for 
Search instead for 
Did you mean: 
Community Manager (Retired)
Community Manager (Retired)

Hey everyone,


This post should answer any pressing questions you may have if you’ve just ordered a new device. We’ll go over applicable fees, the satisfaction guarantee and the delivery process (including how to track that shiny new device of yours 😀 ).



Delivery Delay

  • Montreal, Toronto and Vancouver: the delivery can take 1 or 2 days.
  • Other cities: the delivery can take up to 4 days.


Tracking your order


Phone ordered with Fido Payment Program – click here for all of the FAQs


Tablet ordered with Fido Payment Program

  • The down payment associated with your tablet will be charged to your credit card or invoice.
  • Reducing your device balance will help reduce your monthly fees, but will not reduce the financing term of 24 months.
  • You can pay off or reduce your balance at any time by contacting customer service.
  • The cost of borrowing is $0.00 (0% interest and Annual Percentage Rate (APR)).
  • If you cancel your tablet plan or no longer have a postpaid number on your account, the outstanding device balance will be charged back on your next invoice.
  • You can check your device balance anytime in the My Account section on
  • Your device balance includes your tablet cost and the taxes for your tablet.
  • If you would like to review a copy of our standard form Fido Payment Program Agreement prior to entering into this agreement, please go to

Still have questions? Feel free to search or ask the Community!