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Changing the price without a notice

jackie412421
I'm a Participant Level 1
I'm a Participant Level 1

To whom it may concern, 

I placed the order on May 16th, 2022 for a phone upgradtion. The plan when I placed was Iphone 12 Mini for $0 downpayment and $13 per month after bill credit. They agreed to let me pick up at one of their store. After two days, they said the phone was no longer in stock and canceled my order without asking me for device changes. Now, I see they are still selling Iphone 12 mini, but for $23 per month after bill credit. Should iphone 12 mini already sold out? Why increases the price in 2 days? The most illegal and not trustworthy company I have ever seen. 

 

Please contact me fido, I am very disappointed since I have been a loyal customer for 5 years. 

 

Thanks 

2 REPLIES 2

FidoSaad
Moderator
Moderator

Hey there @jackie412421

Prices for offers and promotions are subject to change. However, if you've already placed your order, this would reserve the phone and the price initially available at the time of purchase.

Seeing as the order was cancelled, you can reach out to us on these channels so we can take a closer look. We'll be happy to review the situation with you Smiley



Proac
I'm Qualified Level 1
I'm Qualified Level 1

There seems to be a lot of fluctuation in the pricing of iPhones lately. That $13 price though seems rather cheap. I'd be all over such a bargain.