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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
No service - account says cancelled
My phone worked fine yesterday, today it has no bars all day and when I log-in to my account on fido it says my account has been cancelled. I never cancelled. This must be some Fido glitch, has this happened to others?
Data plan upgrade offer on My Account removes monthly plan credit
What a crazy, horrible experience I just had - 2.5 hrs on an online chat session where comments were circular in nature. I had added a line back in Dec 2020 (4GB - $45 with $5 monthly credit)... a whole host of other issues on that but fast forward t...
frustrated- billing error
i updgraded my phone, you told me there was a billing error but you have not fixed it, i was told to take auto payment off so you dont take the $1000 incorrect charge , i cant get through to speak to anyone and your online chat was well it should be ...
Missing credit after phone order
The website said $35 a month payment promotion credit but when I got the bill it was only $25 a month. I called phone support and they said the back office canceled the extra $10 a month credit without telling me.
Need to reconnect my phone
I need to have my phone reconnected I paid my past due amount and my services were still suspended. My next bill os not due until April 27th 2021
