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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Extremely rude customer service made me SO ANGRY
Hello there,I am writing to complain about the WORST service of a Chinese telephone customer service, I felt EXTREMELY disrespected and offended. For the first time, I was so disappointed with Fido's service and considered changing to other telecom o...
Winback email no call
Why send an email to come back and to expect a call and no one calls or offer. Why make me get interested in coming back when obviously you guys don’t even care. It’s been a week and nothing. I called in to get info and the customer service said ther...
I was deceived
In November I brought my two Rogers lines to Fido. Last month, I received a promotion on mobile and by email to increase my data package with the same amount I was paying. I accepted and when I received my new bill, I noticed that the amount was incr...
Winback offer not applied
hi I moved from fido in January, but I came back to fido after I got an offer from win back team. I paid the downpayment of $584 after the credit they gave me. This month I got a bill for the full amount that didn't include credit and waiving of s...
Fido charging me for an iPhone XR that was returned
I have had an absolute nightmare since the day I joined Fido. I started with an iPhone XR but that phone was defective and would constantly turn off so I called Fido and was told I could return it to the Fido store at Costco where I acquired my phone...
