General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Change plan

I got a better plan from Fido than now, but if I change it, will I lose the benefits I'm getting now? I'm currently receiving a discount of $10 for two years that the store manager applied.

I have to cancel my account

Hello, so i need to cancel my account asap, imma in brazil., could someone help me with that

FALSE/ MISLEADING ADVERTISING ON SPECIAL OFFERS

I received an exclusive loyalty offer via text message from Fido on Aug 11, 2021. Nowhere did it indicate that in order to take advantage of that offer, I would need to pay for the balance of my phone (I'm currently under contract). The text goes on ...