General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23667 Views
  • 0 replies
  • 8 likes

Resolved! Hide my caller ID

Hi there,I'm Farid and I had a question. When I call someone that does not have my phone number, for him/her my ID is visible and I don't want my ID to be shown and even my parents. If you can please guide me how can I do this? And by hiding my calle...

faridpassand by I'm a participant level 1
  • 7026 Views
  • 1 replies
  • 0 likes

Pre-paid balance over $200

Are we still able to make use of the balance to refill our pre-paid account for a whole year?Last time it was $100 for a year.

Koonkaytam by I'm a participant level 2
  • 1029 Views
  • 3 replies
  • 0 likes

Third time sending a phone with no unit number :(

I live in a town house and every time I order a phone from Fido they do not include the unit number! This is the 3rd Device this year!I was supposed to get my daughters phone today for her Birthday but again the same issue, so now it's waiting at Pur...

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