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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23542 Views
  • 0 replies
  • 8 likes

Resolved! Text messages not working and live chat is disappointed

I am out of country at the moment and trying to get help thru chat... Unfortunately Jack is useless.  No live chat is available.  I am unable to receive any text messages as well.  I would like to contact customer support ASAP.Any way of contcting th...

NIMHIM37 by I'm a participant level 1
  • 932 Views
  • 2 replies
  • 0 likes

Resolved! Cancel credit card

How do I remove my credit card from Fido so I will not pay for a refill on the yearly payment plan? I want to stop paying for my plan that expires soon.

brooklyn1 by I'm a participant level 1
  • 877 Views
  • 1 replies
  • 0 likes

Resolved! DEAF accessibility

I have been hearing impaired subsequent to surgery and an injury since 2014. I wear hearing aids. I recently developed severe hearing loss (profound). August 13, i no longer hear words, just sounds. I have registered for many services through my cell...

Deaf75 by I'm a participant level 1
  • 661 Views
  • 1 replies
  • 0 likes