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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23542 Views
  • 0 replies
  • 8 likes

No lower cost options for loyal customers

I'm disappointed that Fido was not able to offer a competitive lower cost option to long time customers.  My "offers" are aways 25% to 50% more than my current plan.  I understand cost of things go up with time - so I keep my comparables to market ra...

kjc1234 by I'm a participant level 1
  • 194 Views
  • 1 replies
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Resolved! Bill of -11$

Actually I switched my carrier from Fido to bell on 30 December and today I received an email from Fido showing the bill of -11$ but when I opened the app it shows the sna amount and written that you do not have to pay any amount so I am not sure abo...

Hargun07 by I'm a participant level 1
  • 153 Views
  • 1 replies
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Resolved! CAN'T MAKE CALLS AND RECEIVE PHONE CALLS

PLEASE HELP TO FIX THIS ASAP I NEED TO CALL   Signal is full strength. Able to send and receive messages. Able to use mobile data. But NOT able Dial or Receive Calls!!!!. Same issue as everyone posted. I tried resetting factory settings, restarted ph...

karenrapues by I'm a participant level 2
  • 3413 Views
  • 13 replies
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Resolved! This message looks very suspicious, Fido, is this from you?

some one with this number (647)200-2924, sent SMS to my number:"Fido Solutions:. Your monthly bill was overcharged in 2023, and Fido is offering a $45(CAD) compensation via email money transfer for the new year.Please proceed to: :backhand_index_poin...

Focuscope by I'm a participant level 1
  • 1028 Views
  • 1 replies
  • 0 likes

Fido Data Plans: Missing Carrier Alerts

Hey everyone, Just wanted to bring attention to a frustrating issue I've been having with my Fido data plan. While we all know data-only plans can't send/receive regular texts, Fido alerts (account updates, SIM changes, Fido 2FA) were always the exce...

Confusedhere by I'm a contributor level 2
  • 204 Views
  • 2 replies
  • 0 likes