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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23542 Views
  • 0 replies
  • 8 likes

Not able to view usage

Hi team,  please help me in this. i am not able to see my usage getting below error usage details not avavilable, try again later 

keerat by I'm a participant level 1
  • 378 Views
  • 1 replies
  • 0 likes

Dishonest staff at the Fido store

Let me tell you my story. Today I walked through the Fido Store in Banff. I told the staff that I saw a data plan online, which is the 4GB data, and talk and text plan with a montly fee of $41. I showed him what I saw online with my phone. He told me...

Carol_bee by I'm a participant level 1
  • 674 Views
  • 1 replies
  • 0 likes

Re. $15 monthly prepaid plan: What happened to my 75 texts?

I am a long-time customer of Fido's prepaid telephone service. I had been using Fido's $10 a month prepaid plan for many years, a plan that Fido eventually charged $2 extra a month in order for me to continue using. The plan suited me, as I very rare...

si by I'm a contributor level 2
  • 547 Views
  • 0 replies
  • 0 likes

Upgraded iPhone - No confirmation email sent?

Good morning, I upgraded my phone on Friday because of an offer I received from Fido. I received the email confirming my plan had changed but I have not received an confirmation email for my iPhone. My account still shows the old device balance (the ...

cm1235 by I'm a participant level 1
  • 653 Views
  • 1 replies
  • 0 likes