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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! I want to end my plan
Hello there, I want to end my plan since I'm going back to my home country tomorrow, and that means I can't make a phone call because I'm not gonna be in Canada anymore. The bill is already paid for this month and there are 5 days remaing within the ...
About exclusive offer
Can someone help me. I request an upgrade for my phone few days ago and the request is approved today.After that , I clicked the link in my account as the first screenshot shown for curiosity. This offer is also about upgrading phone. I accidenatel...
Mobile Data rate without a data plan
I do not have a data plan on my phone with Fido.---- I see that if I leave "mobile data" turned on it shows data useage (( i.e. an example, is 171 MB out of my set warning of 300 MB. )) However I have not been charged for this data QUESTIONs...
An Extraordinary Customer Service Experience
Hi everyone, I want to share an experience I had with a Fido Supervisor recently. A few days ago, I added a second line to my phone plan. There was an issue with the express pick-up and the store I was supposed to pick it up at. I contacted the custo...
Unable to update billing address
Tried to change my billing address and got a message per below. Selected "contact us" but infinite loop of robotic chat. Any suggestions?
