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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Live chat recording
Doesn't fido keep records of live chats? Last week I switched to a new deal ($45 for 9GB) and was supposed to get conformation email but never did. Today when I contacted Fido through the live chat, person on the other end is claiming that there a...
Resolved! New customer, supposed to receive an order confirmation within 24 hours.
New customer, supposed to receive an order confirmation within 24 hours. No email yet. Please tell me this wasn't a mistake. It's for my son for Christmas and it claims it will be in the store by Decemeber 23rd, I've only been signed up for 48+ hours...
Fido Store denied online upgrade customer to get the accessory credit deal
I upgraded my phone onlin and went to First Markham Plaza (hwy 7/woodbine) Fido store to apply $120 accesory credit program (phoned the store before going to the store to check AirPods availability), but when I arrived the store, the staff told me th...
My Fido bad experience
I had a bad experience with Fido customer service two months ago when I came to Canada as a student and needed a SIM card. When I was unsure about a cheap one for students, I asked the customer service about Fido's cancellation policy. She said there...
Being on hold & terrible tech support
I've had the same issue of weak data signal since the summer (it's now December). They've tried to reset by LG G6. They've enabled WiFi calling (supposed to help with phone & data when the signal is weak). But I live in the middle of suburbia of sout...
