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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Can I receive SMS in Hong Kong with a prepaid plan?
Dear all, I will be travelling to Hong Kong for several months, I am currently on a normal monthly plan, looking to change to a prepaid plan, will I be able to receive text messages (SMS) in Hong Kong with a prepaid plan? Does receiving SMS in Hong ...
Resolved! Blacklisting?
Can Fido blacklist a phone after a plan has been suspended due to nonpayment? And if so, is there a link where one can find this online? Thank you!
Resolved! Cancelled 2 years ago, still charged interest?
Hi, I had cancelled my 2 lines in January 2020, paid everything with double-checked with your representative. Checked last balance after cancellation, nothing came up with invoice at that time. I checked my credit report on April 2022, and out o...
Resolved! Copy of phone's proof of purchase
I have purchased an iPhone 5 in 2013/2014 and have just powered back on the cellphone. Unfortunately it requires me to sign into iCloud and well it's been awhile. I was wondering if there is any way I can retrieve proof of purchase to provide to appl...
Refund
I have had an internet account with Fido since 2017 and I cancelled for Oct 31 2021. But I did my due diligence to contact Fido in a timely manner to inform them of my move date, cancellation, update address, and returned all modems within a week o...
